PRIVACY POLICY

Last updated: [insert date]

1. Introduction

ProCare Heat Pump Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including through our website, enquiries, quotations, and services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: ProCare Heat Pump Services

Contact Person: Adrian Lavender

Email: adrian@procareheatpumps.co.uk

Telephone: 07818 542355

Website: https://procareheatpumps.co.uk

ProCare Heat Pump Services is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect and process the following personal data:

Information you provide to us

• Name
• Address (including installation or service address)
• Email address
• Telephone number
• Enquiry details
• Information relating to heat pump, air conditioning, or heating systems at your property

Information collected automatically

• IP address
• Browser type and version
• Pages visited and time spent on the website

This data is collected using cookies and analytics tools.

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver service, repair, commissioning, and design services
• Maintain service and compliance records
• Register warranties and liaise with manufacturers
• Improve our website and services
• Meet legal, regulatory, and accounting obligations

We do not sell or rent personal data to third parties.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate business interests
• Legal obligation
• Consent (where required)

6. Sharing Your Data

Your data may be shared where necessary with:

• Equipment manufacturers (e.g. for warranty registration or technical support)
• Approved subcontractors
• Professional advisers such as accountants
• Regulatory or compliance bodies where required by law

All third parties are required to handle your data securely and in accordance with UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

• Customer and service records: typically up to 6 years
• Enquiry data where no contract is formed: up to 12 months

Data is securely deleted when no longer required.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests should be sent to: adrian@procareheatpumps.co.uk

9. Cookies

This website uses cookies to ensure proper functionality and to analyse website usage. You can control or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

11. Complaints

If you have concerns about how your data is handled, you may contact the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

12. Policy Updates

This Privacy Policy may be updated periodically. The most recent version will always be published on our website.